Comments on: A Bronze Star for (mt) Tech Support

By: Brent

Brent — Fri, 07 Mar 2008 18:11:44 +0000

Michael,

I gotta be honest. I’m not a fan of 1&1 at all! Admittedly, I do not have extensive experience with them so I don’t want to bash, but the experience I had with them on behalf of a client was not pretty. This is mostly due to the fact that I found their email and hosting backend so non-conformative to what would IMHO logically be what a backend would want to be like. I’m not “Captain UI” but it was so vastly different from what other hosts are doing and the crazy application settings I had to do to make my client’s software communicate with their servers was out of control.

Now their hosting environment and pricing seem to be great and all that, but I just don’t want so many steps every time I set up a site. But that’s just me.

By: Michael

Michael — Wed, 05 Mar 2008 01:28:25 +0000

My current Web host doesn’t have a telephone number in the United States that I can call – their servers are in California, but their offices are in Mumbai, India.

The company won’t solve issues over their live chat, instead telling me to submit a support ticket. In most cases, the responses come and go on a daily basis.

I want to switch to 1&1 for hosting (I do currently have domains with them), because of their presence in America. During the one phone call I ever made to them, I spoke to an American woman who seemed to be doing all sorts of stuff in an attempt to solve my problem. It was a much better experience than working with the Indian staff of my current host who can barely write in English.

By: Hey Media Temple! Where’s the iPhone Icon?

Hey Media Temple! Where’s the iPhone Icon? — Tue, 04 Mar 2008 06:15:39 +0000

[...] with Media Temple. I’m a HUGE fan! Especially after how they dealt with the whole “iJustine affair“. You may also remember that I am a proud owner of an iPhone as well as know that MT has an [...]

By: Mark

Mark — Tue, 13 Nov 2007 00:45:37 +0000

Hey Brett,

Sorry to intrude here on your Blog, but I noticed that you were helping a client in a bad situation with DataCities. FYI – The DataCities.com assets were purchased on November 1st, 2007. See the Press Release

I know my post is commercial in nature, but I figured I was safe since we’re a Mac shop and buy lots of them! Let me know if you or Justine still need anything from DataCities as your support experience will be much improved. I did notice that she still has a Web site hosted there. I apologize for the past DataCities experience.

By: Awwww… Thanks!

Awwww… Thanks! — Fri, 14 Sep 2007 06:17:55 +0000

[...] I received a box of “schwag” from Alex over at Media Temple. I gotta say that the whole Justine move thing was a bumpy road, but in the end, a total series of unfortunate events. The response email and [...]

By: Brent

Brent — Sat, 08 Sep 2007 14:33:48 +0000

The IP issue for TBS is just because Justine hasn’t had a chance to set wordpress back to tbs.com so that’s not a (mt) issue. As far as your speed of WP on (gs), it should run fast as any other over there. We’re both with (dv) servers because the (gs) is a whole different beast. I switched from (gs) myself because I had a lot of issues with it, but that was when they were first getting it up and running. It’s really solid now so I’m not sure what your issue might be. Have you tried a fresh install of WP? It also might be a good idea to ask a tech over there if there’s something special they recommend for running WP on (gs).

By: yaacov

yaacov — Sat, 08 Sep 2007 13:50:43 +0000

Oops, tastyblogsnack is still turning into ip numbers for me in nyc. (My junk is also on MT, but on the super slow for wordpress gridserver. Any suggestions for speeding it up?

By: Raymond L.

Raymond L. — Mon, 03 Sep 2007 05:18:45 +0000

Good luck.. MT is pretty good, i do small web design, graphics (im only 17, and still learning)

I’ve heard many good things about MT, infact. They are like my hosting idols. I’ve recently set up a reseller that i hope to model after MT (wont happen for like 20 years). But good luck with them, they’ve done great with the other Major sites.
In fact they web host to most major retail stores and major sites. Thats one of the reasons their support is fantastic.

-Raymond

By: Brent

Brent — Sat, 01 Sep 2007 03:08:54 +0000

I haven’t had a lot of luck with GD, their support really has hacked me off many times in the past. I do have a couple small sites with them, but mostly, I just use them for purchasing domain names and host elsewhere. (mt) support really is stellar, this is the only time it has wavered and it wasn’t that much of a waver at all. I mean, it’s not like they were impossible to get a hold of (i.e. DataCities) or put an idiot on the phone with me (GoDaddy) who didn’t even know how DNS worked. The circumstances were just crazy and they have done everything (and more) in their power to make the situation better. I gotta hand it to ‘em, they really put their back into this issue and made a loyal fan out of me, for sure. What a day this has been!

By: Clintus McGintus

Clintus McGintus — Sat, 01 Sep 2007 01:08:43 +0000

so what makes these guys better than say godaddy? just curious because thats who I use and I love em.